Dedicated Technical Support
• Remote technical assistance from a dedicated Service Provider network support team with advanced F5 product and use case knowledge.
• Support backed by standardized Service Level Agreements.
• Assigned proactive support for planned maintenance windows.*
• High urgency incident management with Root Cause Analysis reports* and high urgency rapid case elevation to 3rd tier engineering.
• Access to software upgrades and updates.
• Free, self-service resources to help you get answers fast.
* Dependent on your program tier.
Add-ons
• Access to a remote Service Delivery Manager for the largest Service Provider installed bases.**
• Optional add-ons for advanced RMA replacement.
** Gold tier customers only.
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Standardized Reports and Assessments
• Quarterly Service Provider Essentials reporting delivered via email.
• Software version migration bug assessments.*
* Dependent on your program tier.
Add-ons
• Access to a remote Service Delivery Manager for the largest Service Provider installed bases.**
• Optional add-ons for advanced RMA replacement.
** Gold tier customers only.
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Consulting and Training
• Remote consulting hours for services such as configuration and basic iRules support.*
• Service Provider Technical Chalk Talks Training.
• F5 Training Pass subscriptions for access to the F5 Training Pass remote training catalog.*
* Dependent on your program tier.
Add-ons
• Access to a remote Service Delivery Manager for the largest Service Provider installed bases.**
• Optional add-ons for advanced RMA replacement.
** Gold tier customers only.