SUPPORT

Frequently Asked Questions

PASSWORD

I'm trying to login, but my password isn't working? (Using wrong SSO)

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I forgot my password.

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SHARING ACCESS WITH OTHERS

I'm trying to grant access / pass ownership to my coworker, how do I do that?

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REASSIGNMENT

I quit / quiting the company, I don't know who to give access to?

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HACKED

My account got hacked, please help.

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DISPUTE

My bill doesn't look right how do I fix it? (wrong product, wrong usage, wrong users)

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CONTACT

I haven't gotten my bill.

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How do I send the bill to someone else?

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TAX

My bill has the wrong tax rate.

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Do you provide customer tax exemptions for orders placed via Marketplace?

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CREDIT CARD

How do I change the credit card on the account?

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REFUND

I want a credit card refund.

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TERMS & CONDITIONS

I don't agree with this line in your program terms. / My legal team informed me that I am not allwoed to click accept these terms.

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GDPR

I live in UK and would like to invoke my GDPR rights to remove myself.

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VIEW PRODUCTS

I have [insert any/all non-VE Subs 2.0 product], how come I don't see it on myF5?

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VIEW SUBSCRIPTION

I don't see my subscription.

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VIEW REGISTRATION

I don't see my registration key.

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TECHNICAL SUPPORT

MyF5 portal is down.

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FEEDBACK

I just want to tell you the product is great.

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USING WITH EXISTING PRODUCTS

I'm already a VE subs customer (hinting at VE Subs 1.5). I bought this new VE Subs and got myF5, how do I make this work with the VE Subs I already have?

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CHANNEL

I want to change my "Sold By" (selling partner).

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REFERRAL

How do I refer my friend?

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NEGOTIATION

Are you open to price negotiations?

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ACTIVATION

I'm on the subscription detail page, what does "ready to activate" mean? How do I do activate it?

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AMENDMENT

I submitted my amendment 5 days ago and haven't gotten an update. What's going on?

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I want to amend, but I don't want it to coterm.

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I know I need more but I don't know which one. There are so many choices.

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I accidentally clicked the request amendment button twice.

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ASSIGNING

I'm a procurement guy and I don't know which netops user's key I broke.

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I unassigned the wrong one.

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CANCEL AMENDMENT

I want to cancel my amendment request.

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COMBINING

Can you help me combine subscription A-S00001 and A-S000002?

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CREDIT CARD

Can I give you my credit card number?

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EXPIRATION

My subscription says expired, what do I do? / I'm trying to renew, but can't seem to figure out how to.

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REACTIVATE

How do I ask to reactivate?

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REFUND

Can I get a refund?

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UNDO

I accidentally clicked 'unassign', how do I undo?

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