Effective Date: 1 July 2020
F5’s Shape Enterprise Defense (the “Service”) assesses the security/fraud risk of interactions with F5 customers’ online properties. The Service can be configured to block or simply flag suspected security/fraud risks. This Privacy Statement applies to the data that the Service uses.
Under the data protection laws of the EU and similar jurisdictions, F5 is a processor of data about its customer’s users, and the customer is (or acts on behalf of) a controller of such data, to the extent it contains personal data.
The Service is available in several deployment models and numerous data configurations. Generally, however, the Service will process data collected data from the browsers and devices of users of the customer’s online properties:
The Service uses the data to determine whether an interaction with the customer’s online property is from an unauthorized bot or is otherwise poses a security risk. If the Service determines that it is, the Service either blocks or flags the traffic and creates a log of this event for that customer’s later review. Otherwise, the Service permits the interaction to continue.
If you believe that the Service has improperly blocked or restricted your access to an F5 customer’s online property, please contact that customer to request restoration of your access.
To exercise your rights with respect to the customer data that F5 processes when providing the Service to a customer, please contact that customer. For more information about F5’s privacy practices, please see the F5 Privacy Notice.