Return Policies & Procedures
This document applies to returns for the Technology Refresh Program and the Competitive Replacement Program, Evaluation Returns and Return Material Authorization (RMA).
Please contact F5 Networks, Inc. to obtain a Return Material Authorization (RMA) case number. Troubleshooting by an F5 Network Support Engineer (NSE) is a prerequisite to RMA request approvals for suspect units. All returned material must have a valid F5 issued RMA case number. This number is necessary to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until an RMA is issued. F5 Networks reserves the right to refuse shipments that do not have an authorized RMA number. Refused shipments will be returned to the shipper via collect freight. All shipments need to be properly packaged, ideally in the F5 product packing material. Materials damaged in transit are the customer's responsibility.