Nothing makes security look worse than the false negative – when we miss an attack and damage is suffered. As security professionals, it’s something we all obsess a lot about. However, the number two thing that makes us look bad is the false positive.
We experience this all the time in the physical world. A few months ago, I went to buy a new stove. My credit card was declined because of the large purchase amount. When I got on the phone with the bank’s fraud department, I was unable to “prove” I was who I said I was, which resulted in me having to visit one of their branches to verify myself. I no longer use this bank’s services. Too bad, since I’d been a customer for decades, but if the card won’t work when I need it to, why bother? And this is security’s bane: the false positive that is so frustrating, it drives a loyal customer away.
Read the full article published August 13, 2018 here: https://www.helpnetsecurity.com/2018/08/13/false-positive/ by Help Net Security.