Depending on third parties is inescapable. Every organization needs software, hardware, Internet connectivity, power, and buildings. It’s unlikely they’re going to do all those things themselves. That means that organizations must be dependent on others outside themselves. With that dependence comes risk.
F5 recently partnered with Ponemon Institute to survey CISOs. In the report, The Evolving Role of CISOs and their Importance to the Business, CISOs were asked:
Are your organization’s business partners, vendors, and other third parties held to high security standards?
- Always — 22%
- Yes, most of the time – 21%
- Yes, some of the time – 29%
- No – 28%
While 54% percent of the same survey respondents said they monitor third parties to ensure continued compliance with contractually required security requirements, only 21% said they hold third parties to a high security standard. Yet, interestingly, Beazley Insurance, in their breach insights blog from July 2017, said that third-party suppliers account for 30% of breaches overall.1
So, 28% of CISOs are ignoring 30% of their risk?
As my kids would say, “Seriously?”
To get some perspective, let’s look back at these serious security incidents from the past few years that involved third-party vendors:
- From August 2016 until March 2017, Sabre’s central reservation system, SynXis, which was being used by 100,0000 hotels and more than 70 airlines was hacked and users’ personal data was accessed. Thousands of companies who used Sabre’s reservation system had to send out breach notices to their respective customers.2
- In early 2017 e-commerce hosting company Aptos was hacked, resulting in the leakage of payment card details for 40 e-tailers.3
- In 2016, Dyn DNS was blasted off the Internet in a massive denial-of-service attack by a Mirai thingbot. Hundreds of their customers subsequently experienced operational failures due to the attack, including Amazon.com, the New York Times, CNN, Twitter, and Starbucks (to name but a few).4
- In 2016, a compromise of “an unnamed third party” with remote access into Wendy’s point-of-sale system resulted in malware infecting over a thousand Wendy’s locations that stole customer payment card data.5
- Before Equifax, there was Experian. Hackers had access to an Experian server from 2013 until 2015, which provided them access to the credit check records of 15 million T-Mobile customers.6
- The big story in third-party security is still Target. In 2013, cyber-crooks got in via an HVAC vendor and accessed data on 70 million customers. So far this has cost Target $202 million to clean up.7
Who are Third Parties?
Any vendor, customer or partner whose security failure can lead to a security failure of any of your critical assets or systems.
As well as partners with direct access to your critical systems like building management firms, co-location facility providers, IT contractors, and off-site backup services.
Also look at partners of critical dependencies such as Internet service providers, managed IT services vendors, and major software vendors.
Customers, business partners, and sub-tenants can also be third parties if they have network or physical access to your environment.
In many hospitals, internal clinics and medical service facilities are often run by different organizations than the encompassing hospital, yet they all often share the same network, which creates a patchwork of third-party security environments.
Compliance Requirements on Third Parties
Managing third-party risk isn’t just a good idea, in many cases, it’s the law. Your organization is required to contractually obligate security and privacy measures of third parties’ access to sensitive data if you:
- Process personal data on EU citizens, per GDPR Article 288
- Collect, access, or process medical insurance data, per HIPAA Privacy and Security Rules9
- Collect or process payment card data, per PCI DSS10
- Are a New York State bank, per the New York State Department of Financial Services11
These are just the direct regulations, there are many more that specify third-party security oversight but don’t get into specific detailed requirements like American12 banks and publicly traded companies.13
What to do? Let’s learn from our fellow CISOs, per the same F5 and Ponemon report.
Set a Third-Party Security Policy
Security control should always begin with policy to communicate to the entire organization (and regulators) what your official stance is regarding a particular risk. In this case, you need a policy that says that your organization recognizes risk from third parties and will measure and control it to an acceptable level. Here’s how the surveyed CISOs shook out regarding this:
- 27% — Establish a direct communication channel security and contracts/procurement
- 46% — Establish objective security requirements or protocols for third parties
- 34% — Establish security requirements and controls for cloud providers
- 33% — Establish security procedures to ensure that the supply chain is not corrupted, contaminated, or disruptive to business
Set a Standard for Evaluating Third-Party Security
Now that you have a policy, which is a general statement, you need to bolster it with some details. This third-party standard establishes the baseline that third parties must meet, so communicate it to them before you have to rely on them. The standard also serves as the benchmark that your organization will use to measure the third-party security. Survey said:
- 57% — Establish process in evaluating the security protection capability of third parties before engaging in business activities
- 52% — Establish a vetting process to ensure all third parties are evaluated and screened against objective security requirements
Monitor Third-Party Security
With a policy and standard in place, now you can set up on-going processes to do that measuring and feedback. Survey said:
- 54% — Monitor third parties to ensure continued compliance with contractually required security requirements
- 44% — Periodically review third parties to objective security requirements
Enforce Violations from Standard
It’s one thing to set policies and measure against standards, but you need to something with those results or it’s all a waste of time. Survey said:
- 53% — Ensure third-party contracts contain security, privacy, and responsibility/liability requirements in case of a breach
- 37% — Establish enforcement actions and termination penalties against third parties that fail to comply with security requirements
- 25% — Establish remediation procedures for third parties that fail to comply with security requirements
Lock It Down
Hopefully we’ve spelled out the specifics you need to put together a complete third-party security framework for your organization. Note where your peers are going and make it happen.