Forrester TEI Report: E-Commerce and Retail Fraud Prevention


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F5 commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to evaluate the total cost of ownership and return on investment for F5 Distributed Cloud Bot Defense. 

Forrester Consulting met with five retail F5 customers to talk about their challenges and what happened when they deployed the F5 Distributed Cloud Bot Defense solution.

In the report, learn how those organizations leveraged F5 anti-bot and antifraud solutions to reduce the cost of fraud, mitigate credential-stuffing attacks, limit account lockouts, cut down on cart abandonment, and lower ongoing security costs—all while improving their overall customer experience.

Read the report to learn how:

Retail firms that use F5 Distributed Cloud Bot Defense reduce the cost of e-commerce fraud by as much as 92%.

F5 can reduce account lockouts by over 90%, saving on customer support expenses.

Automation from F5 enables retail firms to improve the efficiency of their security teams by as much as 12,000 hours annually.

Hear What Other Customers Are Saying:

“We were able to go seamlessly from 30% to 50% of our business being e-commerce thanks to the bot protections in place with F5.”

—Engineering director, retail

“Tens of thousands of customers were impacted by account lockout that are no longer being impacted thanks to F5.”

—CISO, retail

“Having F5 Security using artificial intelligence to conduct massive-scale back-end analysis and identify the likely patterns of abuse being executed by bots allows our team to focus on doing more thought-provoking things.”

—CISO, retail