2020 State of Application Services: Financial Services Edition
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This article was written by F5 Financial Services Sales Executives and the F5 office of the CTO. It’s a point in time perspective, from the point of view of an IT vendor, of trends that we’re seeing in application services at large financial services organizations. This article describes the major technology trends and business transformations that the financial services industry is currently facing and their impact on application services.
The financial services industry, especially the banking industry, is increasingly becoming a tech-like business. More than ever, the competitiveness of various financial-centric products is differentiated by the technology solutions that enable them.
Real-time payment is a battle ground between Big Tech companies and traditional banks. A payment service provider (PSP) facilitates electronic payments between merchants and their customers by bringing all financial parties together to deliver a simple, fast, and reliable user experience. Because payment services don’t involve working capital and focus on a simple, fast, reliable, scalable, and ubiquitous user experience, it plays to the strengths of large Internet tech companies.
|Libra digital currency & Facebook Pay|
|Google Pay & Checking Account with Citigroup|
|Amazon||Amazon Pay & Amazon Lending|
|Apple||Apple Pay & Apple Card with Goldman Sachs|
|Tencent|| WeChat Pay
There are also various FinTech companies (typically startups) that aim to use innovative technologies to compete with traditional financial methods in delivering different financial services. These financial services span all the major categories in banking services: trading, insurance, and risk management.
These FinTech solutions could be data-driven algorithms to help small businesses secure personalized loans or applications to leverage cryptocurrency for loans by using blockchain’s evidence-based, chain-of-custody smart contracts to ensure the crypto is verified and safely transferred. Other solutions use machine-learning algorithms to help customers analyze spending trends, hit savings goals, and find areas where money is inefficiently spent. Yet another example is the use of SaaS solutions to provide credit access to people in underserved parts of the world via alternative data to underwrite users who don’t have a traditional credit history. The list goes on and on.
Investors are reacting positively to possibilities of new financial products. In recent years there have been over 1,500 entrants into the FinTech marketplace. In 2019 alone, FinTech funding reached new investment highs, pulling in $34.5 billion across 1,913 deals. Twenty-four of the sixty-seven VC-backed unicorn FinTech firms were started in 2019. Together they represent a combined worth of $244.6 billion.
But because FinTech companies (startups) typically don’t have the large user base and brand name trustworthiness that Big Tech companies do—and trust is one of the most important assets in the financial services industry—major financial institutions typically don’t see them as much of a disruption. More often, they view FinTech as an extension of their own in-house technology development. As a result, major financial institutions tend to build an ecosystem of FinTech partners to complement their own services. And, sometimes, these FinTech companies are acquisition targets of major financial institutions.
These ecosystems are flourishing thanks to open banking initiatives, which 47% of banks indicated they were embracing. Such ecosystems are important for attracting and retaining customers. For example, 40% of consumers indicate their primary driver for using bank-issued credit cards is reward/point programs that include a broad variety of partners.
It’s also important to acknowledge the infusion of technology into financial services isn’t only coming from tech companies.
The ability to fuse technology and financial products is now a competitive advantage.
The use of technology in financial services is evidenced by their annual IT budgets. In 2019, many of the big banks significantly increased their IT spend. JPMorgan Chase & Co. allocated $11.4 billion to IT spend. Likewise, Bank of America intends to spend $10 billion on IT, while Wells Fargo will invest $9 billion, and Citigroup approximately $8 billion on technology. Banks and other financial service providers use technology to improve the customer experience for different financial products, to increase agility when introducing new services, and to lower the cost of offering services. Because financial products are mostly digital, the role that technology plays in the banking business is becoming baked into various financial products—meaning, the technology is starting to define the products.
Apart from real-time payments, the high barrier on working capital and inefficient use of capital for financial services companies (low ROA) when compared to tech companies protects the financial services industry against encroachment from big tech. But it doesn’t protect financial services companies from each other. The differentiation in the way technology is used for the same or similar financial product (for example, loans) really determines the success or failure of one bank’s loan program versus that of another bank.
Banks with significant capital—more than $100 billion—are more likely to focus on innovation. Just about a quarter (26%) of small banks prioritize innovation while more than one in three (35%) of large banks are focused on innovation. Larger banks are also more likely to focus on security, another significant differentiator with today’s more security-savvy customer.
The ability to fuse technology and financial product is now a competitive advantage and can be a major disruption in the market. From the head of technology of a major financial institution’s perspective, in addition to the operational tasks of “keeping the lights on,” top-of-mind topics typically include:
Many of these technologies are emergent. There’s a limited number of people working in these fields and, in the case of technologies like quantum computing and AI-related domains, an even smaller pool of experts. Attracting and retaining that kind of talent requires financial institutions take a closer look at tech companies.
26% of small banks prioritize innovation, while 35% of larger banks are focused on innovation. Larger banks are also more likely prioritize security, an important differentiator with today’s security-savvy customer.
From the perspective of the head of technology of a major financial institution, there’s a lot to learn from the tech industry, especially the big Internet companies mentioned earlier in this article. As previously described, the core of the financial services as a $6–8 trillion industry (to that matter, even the banking sector) isn’t under attack.
Lessons from tech firms provide a roadmap on where to intersect or where it makes sense to compete with other banks/financial services firms. This roadmap offers broad insights—whether it’s how to engage with a new payment processor or examples of services that financial institutions need to adopt to remain competitive. Clearly the ratio of bankers to coders within these institutions is changing. To remain competitive banks must innovate, and that requires new and novel application services.
Hiring modern application developers puts financial institutions into direct competition with the likes of Google, Amazon, and Facebook to recruit and retain top software development talent. As we’ve mentioned, these institutions must innovate. And competition for the people with these hard-to-find skills is fierce.
Strong recruiting programs and lucrative packages are a must. Modern developers are keen to adopt an agile infrastructure and are used to self-service solutions offered by today’s progressive cloud providers. Most financial institutions are just dipping their toes in the water with public clouds and have instead focused efforts on internal, company-owned solutions. This requires that institutions shift their focus to automation and orchestration with an eye to both reducing personnel costs and to increasing agility. An increase in agility will offer modern developers the self-service solutions they’re looking for.
A desire for agility isn’t confined to technology. It is also being embraced by finance. Traditionally a new financial product like a new home loan, credit card, or reward program was defined and rolled out using a very linear process, like that of product development in traditional technology companies.
Now, banks have learned agile methodologies from technology companies and are applying them to financial products. This extends to forming multi-function SCRUM teams to define and develop financial products. These teams, made up of financial product managers and software developers, use collaboration tools such as Jira to capture product requirements and define them in EPIC stories. Product definition, development, and launch are accomplished in an agile, iterative manner. As a result, banks have started seeing their new product introduction process significantly shortened.
A need for business agility is seen in the majority (76%) of financial services that indicated velocity of new product introduction as the primary reason for embarking on digital transformation initiatives.
Balancing agility against stability is a constant challenge and one that big banks will need to learn how to address.
Risk management as an established business function with methodologies, processes, and systems is critical to any financial organization to balance the risk introduced by financial products. FinTech organizations must develop this discipline as they expand their financial products beyond transactional services.
Banks also understand the relationship between business resiliency and core systems. FinTech has been adopting leading practices that rely on commodity hardware and chaotic testing methods to ensure operational resiliency but are less focused on testing business resiliency. As FinTech organizations continue to explore new financial models these organizations will need to learn from the banking industry how to build, test, and maintain systems that ensure business resiliency.
Digital transformation is one of the factors behind changes we have seen in the use of application services across the financial services industry.
Large Fin Serv accounts are moving toward a more software-centric approach to app delivery and security, and away from appliance-based solutions.
Large Fin Serv accounts are moving toward a more software-centric approach to application delivery and security and are moving away from appliance-based solutions.
Nearly one in five (19.03%) of financial respondents prefer application services in a container form factor. Another 16.15% prefer virtual machinesThis is a move toward using software where it makes sense, not an attempt to replace other systems altogether. Along this same lines is a focus on using automation to reduce man hours and increase agility.
The majority of large banks are moving some workloads to public clouds, but it’s a small percentage of their overall application volume. A majority (62.5%) of financial institutions indicate they will have less than half their application workloads in the public cloud by the end of 2020.
A multinational bank that closed the majority of its data centers and moved the lion’s share of its applications to AWS is now seeing large bills from Amazon, as well as fielding concern from federal regulators about the risk of using a single cloud provider.
Of the financial institutions that have moved significant workloads to the public cloud, more than half (55%) indicate they are repatriating workloads back to the data center,citing security and cost concerns. Most other banks are building infrastructure and offering self-service deployment to their internal DevOps teams. These new data centers are being built to optimize network traffic and minimize risk.
There’s an ongoing shift from one-size-fits all IT infrastructure to an approach focused on applications and the best way to make them more agile and extensible. Large Fin Serv accounts are moving toward microservices-based architectures and away from legacy monolithic models. Today, this is often implemented in production with container-based platforms like Red Hat OpenShift.
One of the greatest advantages of modern container-based architectures is that the application code operates well in many different environments including the private cloud, hybrid solutions, and the public cloud. Of course, large Fin Serv accounts are risk averse and operate under the crushing weight of regulation and audit. As a result, private cloud is today’s most common platform for mission-critical applications. In that same vein, application services follow a similar path from monolithic to application-specific deployment architectures.
We’re also seeing the impact of a shortage of security talent across industries in which the demand for security services has increased. A majority (58%) of financial institutions cited hiring or acquiring skilled cybersecurity talent as the third most challenging aspect of managing security risk. This is one of the factors behind the majority of financial services leaders ranking real-time threat analytics as their number two strategic trend, compared to number six across all other industries.
As consumers get more comfortable with the “new normal” of staying home and avoiding public contact, many will find that managing their money digitally is easier and safer.
We’re seeing an increase in adoption of enterprise-wide, hybrid licensing models in Financial Services accounts. In the first 6 months of this fiscal year, we’ve more than doubled 2019 volume of these constructs. Advance web application firewalls (WAFs) are now commonly used; in fact, few applications are deployed without a WAF.
Customer interest in, and concern with, encrypted threats is growing. As a result, we’re seeing more pilots and quotes for F5® SSL Orchestrator®.
Some of our accounts have been through federal audits and are focused on MRIA solutions. F5 supplied a solution to a major financial institution for mitigation of a repeat of last year’s compromise and is providing professional services to another to address an MRIA.
We’re seeing customers who use F5 BIG-IP® Access Policy Manager® (APM) for remote access, including VPN, increasing capacity. Most of these customers had planned for regional disasters and licensed F5 software accordingly. But, as the pandemic escalated all over the globe, they needed additional capacity. Large banks have increased data center capabilities because of people’s increased use of applications, and have pulled future hardware orders in because they’re concerned about component shortages. Smaller financial services organizations are taking the opposite approach and are freezing capital IT spending.
Brick-and-mortar retail stores have been devastated as people stay home and avoid public contact. Banks are seeing the same trend in their retail offices. As consumers get more comfortable with this “new normal,” many will find that managing their money digitally is easier and safer. More consumers will stop visiting their bank branches altogether. This will not only drive further technology innovation, but also put more pressure on smaller banks to keep their application development velocity in line with their bigger competitors. Scale will be invaluable.
F5’s most recent acquisition, Shape Security, has seen a massive increase in both the volume and complexity of phishing attacks since the pandemic began. Shape is an AI-based suite of solutions for application protection and fraud prevention. Shape solutions sit in-line with customer applications and have the unique ability to see trends across all of a customer’s web-based applications.
We’ve also seen specific value-added resellers (VARs) step up and procure technology for their customers, while these customers, large financial institutions, slogged laboriously through their internal processes.
Given the 2020 trends we’ve outlined and the COVID-19 pandemic, we expect U.S. financial institutions to be leaders in terms of stability while other geographies take the lead in innovation. This is primarily because of regional regulations and cultural differences in terms of tolerance for financial risk. We anticipate this will encourage expansion of FinTech beyond digital payments, while banks are likely to embrace partnerships and acquisition to help them develop their financial product portfolios.
 CBInsights, State of FinTech
 F5 State of Application Services 2020 Financial Services Edition
 Statistica, Reasons for Using Credit Cards as a Payment Means
 Forbes, How much do banks spend on Technology?
 CIO Dive 2019
 F5 State of Application Services 2020
 F5 State of Application Services 2020
 F5 State of Application Services 2020
 DC, Cloud Pulse Survey Q2 2019
 Deloitte Insights, Global Risk Management Survey, 10th Edition
 F5 State of Application Services 2020, Financial Services Edition
Financial services institutions face unique operational challenges related to COVID-19. Challenges like increased bandwidth for remote access, the possibility of new security vulnerabilities, and more. Read this article and find out what you can do.