POLICIES

F5 Shape Defense for Silverline Privacy Statement

Effective Date: 1 July 2020

Overview

F5’s Shape Defense integration with Silverline (the “Service”) assesses the security/fraud risk of interactions with F5 customers’ online properties. The Service can be configured to block or simply flag suspected security/fraud risks. This Privacy Statement applies to the data that the Service uses.

Roles of the Parties

Under the data protection laws of the EU and similar jurisdictions, F5 is a processor of the data about the customer’s users, and the customer is (or acts on behalf of) a controller of such data, to the extent it contains personal data. 

Personal Data Collected by the Service

The Service collects data from the browsers and devices of users of the customer’s online properties. We use automated means to collect this data. 

The Service uses the following data:

  • Current IP address of the device that is using the customer’s online property;
  • Information from interactions between the user (and their browser or device) and the online property; and
  • Other technical data about the browser or device that may be used to screen for malicious activity.

Processing of the Personal Data

The Service uses the data to determine whether an interaction with the customer’s online property is from an unauthorized bot or is otherwise poses a security risk.  If the Service determines that it is, the Service either blocks or flags the traffic and creates a log of this event for that customer’s later review. Otherwise, the Service permits the interaction to continue.

What to Do If Your Access to an Online Property Has Been Blocked

If you believe that the Service has improperly blocked or restricted your access to an F5 customer’s online property, please contact that customer to request restoration of your access.

More Information

To exercise your rights with respect to the customer data that F5 processes when providing the Service to a customer, please contact that customer. For more information about F5’s privacy practices, please see the F5 Privacy Notice.