About a month ago, we published our sixth annual State of Application Services (SOAS) report. We posited from the beginning that since application services sit between the application and the end user, they are the essential ingredients to any and every successful application interaction. Application services deliver high quality customer experiences to drive engagement, optimize communications across multi-cloud architectures, and effectively implement security to build trust.
In 2015, we predicted application services would become even more important as applications and data expanded across different clouds and digital transformation was creating new ecosystems and new business models. Adoption rates have proven our prediction with increased adoption rates across just about every app service. A few examples include:
As the realities of COVID-19 come into clearer focus, so too is the important role application services are playing. As organizations rapidly mobilize a global workforce to work from home, they are considering the performance, availability, and security of their corporate applications. In our conversations with customers and partners around the world over the past month, we see a renewed focus on some of the same application services that topped the list in 2015—load balancing, network firewall, anti-virus, and most importantly, identity and access.
While most organizations have the infrastructure in place to accommodate a limited percentage of employees working remotely at any given time, rarely have organizations needed to scale into the tens and even hundreds or thousands—all within a week or two. Application services federate user identity and enable single sign on for seamless and secure user experiences globally. Based on our data from the last six years, most organizations were at least prepared with a framework architecture in place to scale. Some key indicators include:
One application service that remained steady was virtual desktop infrastructure (VDI) with 38% in 2015 and 39% in 2020. We suspect these rates are rising steadily this month as VDI enables employees to access their desktops from a home PC, giving organizations time to deploy laptops and other needed equipment. Similarly, load balancing, global server load balancing, and DNS provide critical capacity and bandwidth monitoring to ensure consistent performance during periods of peak usage.
It has been speculated that one long-term outcome from the COVID-19 crisis is an acceleration of digital transformation initiatives. For this to happen, application services will need to continue playing an increasingly important role in how applications are managed and protected. These services are freeing application delivery from physical infrastructure concerns, unlocking application and business insights and applying the highest efficacy against the security threat landscape. If trends from the past six years hold true for the next six, these predictions are very much in the realm of possibility.
Every year Lori MacVittie and I look forward to analyzing the results—it is truly a gift that the thousands who have taken the time to tell us about their deployments and use of application services give us every year. We are sincerely thankful, and wish safety and health to all.
Get the 2020 State of Application Services Report, and follow the conversation with @f5networks and the hashtag #AppServices.