AI Security for Insurance

F5 Newsroom Staff

AI is accelerating how insurers manage risk, serve customers, and detect fraud. But the same tools that improve efficiency also introduce serious risks:

• Exposure of policyholder PII, claims history, and financial data
• Prompt injections manipulating claims outcomes or risk models
• Biased or hallucinated underwriting decisions leading to legal and reputational risk
• Lack of visibility into how AI recommendations are generated or applied

Our AI runtime security solutions secure the Insurance vertical with Red Team to validate, Guardrails to protect, and inbuilt Observability to govern AI deployments.

Red Team: Validate AI Before Policyholder Impact

F5 AI Red Team, previously named Inference Red-Team, proactively stress-tests insurance AI applications before they affect customers or operations.

• Agentic Resistance: Multi-turn adversarial campaigns simulating fraudsters or malicious insiders attempting to manipulate claims.
• Signature & Operational Attacks: 50,000+ evolving exploits uncover vulnerabilities in claims processing, fraud detection, and underwriting copilots.
• Insurance-Specific Testing: Evaluates whether AI could leak policyholder PII, generate biased risk assessments, or fail under operational stress.

Outcome for Insurers: Claims, underwriting, and fraud detection AI are validated and hardened before deployment.

Guardrails: Protect Claims & Risk Models in Real Time

Once deployed, AI Guardrails, previously named Inference Defend, protects insurance AI applications during live use.

• Data Protection: Blocks leakage of PII, financial details, or medical information from claims or underwriting systems.
• Stop Adversarial Exploits: Prevents prompt injections that could manipulate claims outcomes or risk calculations.
• Adaptive Controls: Security policies align to insurance regulations and compliance frameworks across multiple markets.

Outcome for Insurers: Trusted AI-powered claims and underwriting copilots that protect customers and business integrity.

Observability: Oversight for Compliance & Governance

In insurance, auditability and compliance are essential to managing regulatory risk. Our inbuilt observability features deliver complete oversight.

• Global Dashboards: A centralized view of AI usage and security events to enable compliance across the entire enterprise.
• Audit-Ready Logs: Capture every AI-driven decision or claim outcome for regulators, auditors, and customer dispute resolution.
• Policy Enforcement: Flags outputs that breach compliance requirements or produce biased/unfair results.

Outcome for Insurers: Transparent, defensible AI adoption that maintains compliance and customer trust.

Comprehensive AI Security for Insurance

With Red Team, Guardrails, and inbuilt Observability, insurers gain:

• Customer Data Protection: Keeps policyholder PII and claims records secure.
• Fraud Resistance: Hardens fraud detection systems against adversarial manipulation.
• Compliance Confidence: Simplifies adherence to insurance regulations and audit requirements.
• Operational Trust: Enables safe AI use across claims, underwriting, and customer engagement without introducing hidden risks.

AI Security Available as SaaS Point Solutions

AI Red Team and AI Guardrails can be deployed individually as software point solutions or together as a unified platform. This gives insurers the flexibility to secure AI-driven claims, underwriting, and customer engagement workflows while meeting regulatory demands.

The Bottom Line

Our suite of AI runtime security solutions secures the Insurance vertical by validating, protecting, and governing AI-driven claims, underwriting, and fraud detection — helping carriers and brokers innovate responsibly while safeguarding customer trust and regulatory compliance.

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F5 Newsroom Staff

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