F5 DNS Load Balancer Cloud Service Privacy Statement

Published on: 1 July 2020


This Privacy Statement applies to the customer data that F5 processes through the F5 DNS Load Balancer Cloud Service (the “Service”).

Roles of the Parties

Under the data protection laws of the EU and similar jurisdictions, F5 is a processor of the customer data, and the customer is (or acts on behalf of) a controller of such data, to the extent it contains personal data. 

Personal Data Processed by the Service

The Service receives DNS queries (which typically include the IP address of the requestor).  These queries essentially request the IP address of F5’s customer’s online property. The network traffic payloads (content) are not received or otherwise processed by the Service.

When F5 provides support or maintenance for this Service, F5 may access the same sort of data described above.

Processing of the Personal Data

The Service makes a load balancing decision and responds based on the customer’s specified rules for the query (such as by responding with the IP address of the customer’s EU-based server instead of their U.S.-based server if the query originates in the EU, if this is the customer’s instruction).

More Information

To exercise your rights with respect to the customer data that F5 processes when providing the Service to a customer, please contact that customer. For more information about F5’s privacy practices, please see the F5 Privacy Notice.