Service Delivery Guidelines and Policies

F5 Network Support Centers (NSCs) remote technical support is available to all F5 customers with active support contracts. All Service Delivery Engineers follow our Quality Management System processes and procedures based on the severity levels as defined in the Guidelines and Policies.

Maintenance Agreement

F5 agrees to support, maintain, repair or replace the F5 products ("Product(s)") properly registered and entitled subject to these terms and conditions ("Agreement").

Product Warranty

F5 warrants that for a period of ninety (90) days from the date of shipment: (i) the media on which the software is furnished will be free of defects in materials and workmanship under normal use; and (ii) the software substantially conforms to its published specifications. Except for the foregoing, the software is provided AS IS. In no event does F5 warrant that the Software is error free, that the Product will operate with any software or hardware other than that provided by F5 or specified in the documentation, or that the Product will satisfy Customer's own specific requirements.

Security Vulnerabilities in F5 Products and Services

F5 incorporates security into our solutions to deliver a better overall experience. We take security issues and vulnerabilities in our products and services very seriously. Reporting and response processes are described in the Security and Vulnerabilities in F5 Products.