Connect and protect your community

The world has changed. We’re here to help with resources, guidance, and rapid response to urgent issues so you can maintain business continuity.

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*This page will be updated regularly.

Together, we’ll get through this

As the global workforce self-isolates, technology becomes a bridge that keeps us all connected. Code becomes a language that transcends borders and unites us as one worldwide community. Now more than ever, we’re relying on digital code as well as our human code—doing the right thing for one another—as we navigate this pandemic together.

F5 is a proud signatory of #StopTheSpread, standing together with over 1,500 CEOs, executives, and civic leaders committed to COVID-19 support and recovery. Please take a moment to learn more about how you can be part of the movement to stop the spread of the coronavirus.

For more information about our response to COVID-19, please read this letter to customers from F5 CEO François Locoh-Donou.

Free software to help those on the frontlines

Healthcare, nonprofit, and educational organizations are taking heroic steps to keep us safe during this global crisis. We want to help keep them safe from security and technology challenges so they can stay focused on doing their essential work.

If you’re in the healthcare, nonprofit, or educational sectors contact us for more details.

Keep applications secure

Make sure applications used by remote employees or learn-from-home students are secure with a six-month free trial of Essential App Protect.

Keep websites operating optimally

Stay responsive to patient, student, and community needs by optimizing web performance with extended free-tier DNS Cloud Service and DNS Load Balancer Cloud Service.

Guard against cyberattacks

Protect your remote students or nonprofit, healthcare, and governmental workforce from targeted cyberattacks with free managed security services from Silverline.

Scale to handle increased demand

With exponentially more employees, students, and community partners needing to access your website, scale with one free year of NGINX Plus.

Protect access to apps and data

Keep employees productive and secure with a free 45-day BIG-IP trial, including Access Policy Manger (APM), or a 45-day capacity upgrade to APM. This offer is for nonprofit customers only.

DevCentral COVID-19 resources

DEVCENTRAL
Get community support

DevCentral is an online community of technical peers dedicated to learning, exchanging ideas, and solving problems - together. Since many of us are now required to work from home—which often isn’t easy—the last thing we want you to worry about is technical issues.

Go to DevCentral ›

Technical support for COVID-19

ASK F5
Get technical support

Ask F5 is a one-stop resource for technical support, downloads of software and patches, documentation, and certification programs. We’re here to provide 24x7 customer support to help you respond to rapidly changing security, cloud, software, and hardware requirements.

Go to Ask F5 ›

F5 Labs threat intelligence resources

F5 LABS
Get threat intelligence

F5 Labs processes app threat data from F5 and our partners into actionable intelligence. As business across the world shift to remote work, cybercriminals know that VPNs are in high usage. We’re also seeing an uptick in malware and phishing attempts using COVID-19 scare tactics.

Go to F5 Labs ›

HOW OUR CUSTOMERS ARE MAKING A DIFFERENCE

Our customers around the world are taking bold action to keep employees safe while continuing to provide essential services. We’re proud to support their efforts.

How can we help you?

Uninterrupted financial services

With thousands of employees suddenly working from home, one of the largest banking and investment institutions in the United States scaled its VPN access from 400 to 500,000 remote users—ensuring uninterrupted, secure financial services to customers around the world.

Entertainment to lift the spirits

To continue providing uplifting entertainment to millions of people across the globe, a multinational mass media conglomerate increased capacity—within one day—so that 100,000 additional employees could work from home in the U.S. and London.

Proactively protecting employees

Even before COVID-19 began to spread widely in Singapore, a leading insurance and financial services company moved to protect its employees by setting up VPN access as soon as the threat level changed from yellow to orange. Within five days, all of its employees could work securely, and safely, from home.

Justice for the people

To ensure that the courts can dispense justice—even during a global pandemic—a provincial Ministry of Justice in Canada quickly deployed a VPN solution so that 1,500 judges, prosecutors, and ministry employees could work remotely and continue to serve the people.

Keeping prescriptions filled

Understanding the urgent need to continue supporting consumers with their prescriptions and health insurance claims, a Fortune 10 retail healthcare corporation added 160,000 remote workers to its network in under 24 hours.

Reporting the latest COVID-19 news

To make sure readers around the world have access to the latest reporting on COVID-19 while also keeping employees safe, a Pulitzer Prize-winning newspaper quickly upgraded its hardware solutions and licenses so all employees can now work remotely to continue delivering the news to an anxious world.

SCALE CAPACITY FOR REMOTE ACCESS AND AVAILABILITY

App availability

If you’re concerned about app availability and performance, learn about several optimizations that you can implement now.

DNS preparedness

As we continue to weather this global crisis together, validating DNS preparedness becomes a key piece of the puzzle.

Remote access

Are you struggling with capacity to enable secure remote access capabilities? BIG-IP Access Policy Manager (APM) can help.

Load balancing

BIG-IP LTM keeps your websites and apps available and secure—intelligently balancing, delivering, and managing network traffic.

Software-based load balancing

If you don’t have a BIG-IP solution, NGINX Plus is a quick and easy way to protect web applications under high load.

Managed security

Silverline, F5’s cloud-based managed security solutions, can protect your websites, applications, or web servers.

HOW WE’RE HELPING OUR COMMUNITIES

Global Good

F5 is committed to being a force for social good. And during this time of worldwide need, we’re actively seeking out ways to be of service.

Tech for Good: COVID-19 Response Grants

We are offering $10,000 USD technology grants to support local nonprofits in their technology infrastructure response to COVID-19.

Faster Funding of Nonprofits

F5 matches up to $5,000 per year in employee donations. To get money to nonprofits faster, we’re funding every two weeks rather than monthly.

Laptops for Schoolkids

With children learning from home, F5 has donated used laptops to the Seattle Education Access for use by kids who can’t afford their own.

Free Website Protection

To help those in nonprofit, education, and public sectors protect their websites and handle surges in web traffic, we’re offering one free year of NGINX Plus.

Secure Remote Access for Nonprofits

We are offering a free, 45-day license upgrade to nonprofit customers using BIG-IP Access Policy Manager (APM). Contact us for info.

COVID-19 Relief Fund

Employee donations, matched by F5, are split evenly between eight international nonprofits that are providing aid around the world.

OUR GUIDING PRINCIPLE: BE HUMAN FIRST

The COVID-19 pandemic is a global humanitarian crisis. As the virus continues to make its impact felt on a worldwide scale, F5’s Chief Human Resources Officer Ana White and Chief Marketing & Customer Experience Officer Mika Yamamoto reflect on how to implement wholehearted, human-centered response and readiness efforts that support employees and communities worldwide.

Read the blog

Supporting F5 Employees


AT-A-GLANCE RESOURCE LIBRARY

We’ve compiled our latest COVID-19-related resources into this curated library for easy reference.

 

CONTACT F5

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Or call:
(888) 882-7535 (within North America)
(800) 11-275-435 (outside North America)
  

UNDER ATTACK?

Contact the Security Incident Response Team (SIRT) ›
Or call:
(888) 882-7535