For many companies, the coronavirus is in the process of redefining business continuity. The mass shift to enable teleworking has been one of the most notable ways companies like F5 are moving quickly to make sure customers are up and running. But as this shift accelerated industry-wide, we started seeing reports of various networking traffic issues, like too many VPN users, remote-meeting software crashes, and team collaboration software that couldn’t keep up with demand. The strain on the infrastructure was simply “too much, too quickly.” Fortunately, the tech world is also adept at rapid response, and those issues are getting better day by day. (Note: If you are having VPN issues, please read this article on keeping remote workers connected and secure; and if you’re dealing with network load issues, check out how to optimize your app performance.)
So, what’s next? What other problems might we soon face? One possible concern is the opportunity for bad actors to create more chaos through activities like distributed denial of service (DDoS) attacks on the DNS infrastructure. With everyone working from home, your DNS infrastructure is more important than ever—and unfortunately the bad guys know that, too. As more people are reaching out to you digitally, your digital operations depend on DNS. Imagine a company struggling with all the turmoil and uncertainty surrounding COVID-19, dealing with the impacts on business and employees, to then be hit with a DDoS attack. (This recently happened to a German food delivery website and the US Department of Health and Human Services website.)
If you’re already aware this might be an area of need, we’re here to help with a variety of low-cost DNS offerings (including a free tier) that can help your business effectively deal with what’s happening to all of us. If you’re not sure, the considerations below highlight the types of questions and issues we’re helping other customers address right now in navigating unprecedented IT demand and global readiness efforts.
As we continue to weather this crisis together, validating DNS preparedness is a key piece of the puzzle. Consider these points:
The tech industry has been touting the value of cloud solutions for years—a shared set of infrastructure and services that is resilient to single points of failure. We’ve seen this model succeed on a small scale by allowing for redundancy in areas hit by disasters and political crises. People, applications, and services can continue to function because of a shared infrastructure. Now we need to make sure we’re using that same model to protect our shared DNS infrastructure so that we can keep our global community connected. Here are best practices to make sure your infrastructure is prepared to continue to serve the public during this pandemic:
During difficult times, it’s important to make sure we remain connected to and supportive of our communities. Similarly, stabilizing your DNS and global load balancing infrastructure is a critical component in keeping Internet traffic moving. We’re happy to help address items like those called out above so you can focus on what matters most. Stay safe as we look out for one another.