AI Security for IT Operations and Service Desk

F5 Newsroom Staff

AI is transforming IT operations. Organizations are rolling out AI service desk copilots, troubleshooting bots, and workflow automation assistants to accelerate issue resolution, reduce costs, and improve employee experience. But in IT environments, the stakes are high:

• Exposure of privileged credentials, system logs, or network diagrams
• Prompt injections manipulating bots to execute harmful or unauthorized actions
• Biased or incorrect recommendations leading to downtime or misconfigurations
• Lack of visibility into how AI copilots interact with enterprise infrastructure

Our AI runtime security solutions secure the IT Operations & Service Desk vertical with Red Team to validate, Guardrails to protect, and inbuilt Observability to govern AI deployments.

Red Team: Validate IT Assistants Before They Go Live

F5 AI Red Team, previously named Inference Red-Team, proactively tests IT-focused AI assistants to ensure they can withstand real-world adversarial behavior.

• Agentic Resistance: Multi-turn, adaptive attacks simulating adversaries attempting to manipulate service desk bots into revealing system credentials.
• Signature & Operational Attacks: 50,000+ evolving exploits including denial-of-service, latency, and prompt injection vectors.
• IT-Specific Validation: Tests resilience of troubleshooting bots and workflow copilots against attempts to expose logs, configs, or admin rights.

Outcome for IT Teams: Applications are hardened before integration, reducing risk of downtime, privilege abuse, or escalation of breaches.

Guardrails: Protect IT Workflows in Real Time

Once deployed, AI Guardrails, previously named Inference Defend, secures every AI interaction in real time at the inference layer.

• Block Data Exposure: Prevents leakage of passwords, API keys, or sensitive infrastructure data.
• Stop Exploits: Detects and blocks jailbreaks or prompt injections targeting IT assistants to run malicious commands.
• Tailored Controls: Aligns protections to ITIL, NIST, and internal enterprise IT security policies.

Outcome for IT Teams: Safe, compliant AI copilots and bots that reduce ticket resolution time without creating new vulnerabilities.

Observability: Oversight for IT Security & Compliance

In IT operations, traceability and accountability are essential. Our inbuilt observability features deliver full oversight across every AI-driven IT interaction.

• Global Dashboards: A centralized view of AI usage and security events to enable compliance across the entire enterprise.
• Audit-Ready Logs: Complete records of AI-assisted troubleshooting ensure defensibility in audits and incident reviews.
• Policy Enforcement: Flags suspicious or non-compliant AI behavior in real time, helping IT teams maintain control.

Outcome for IT Teams: Confidence that AI tools are operating securely, aligned with enterprise security frameworks, and improving—not undermining—operational resilience.

The Bottom Line

Our suite of AI runtime security solutions secures the IT Operations & Service Desk vertical by ensuring AI copilots, chatbots, and automation engines are validated, protected, and observable — empowering IT to move faster while staying secure and compliant.

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F5 Newsroom Staff

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