F5 Distributed Cloud Bot Defense (Managed Service) Privacy Statement

Published on: 1 July 2020
Last updated on: 15 February 2022


F5 Distributed Cloud (Managed Service) (the "Service") assesses the security/fraud risk of interactions with F5 customers’ online properties. The Service can be configured to block or simply flag suspected security/fraud risks. This Privacy Statement applies to the data that the Service uses.

Roles of the Parties

Under the data protection laws of the EU and similar jurisdictions, F5 is a processor of data about its customer’s users, and the customer is (or acts on behalf of) a controller of such data, to the extent it contains personal data. 

Personal Data Collected by the Service

The Service is available in several deployment models and numerous data configurations. Generally, however, the Service will process data collected data from the browsers and devices of users of the customer’s online properties:

  • Current IP address and pseudorandomly generated UUID of the device that is using the customer’s online property.
  • Information from interactions between the user (and their browser or device) and the online property; and
  • Other technical data about the browser or device that may be used to screen for malicious activity.

Processing of the Personal Data

The Service uses the data to determine whether an interaction with the customer’s online property is from an unauthorized bot or is otherwise poses a security risk.  If the Service determines that it is, the Service either blocks or flags the traffic and creates a log of this event for that customer’s later review. Otherwise, the Service permits the interaction to continue.

What to Do If Your Access to an Online Property Has Been Blocked

If you believe that the Service has improperly blocked or restricted your access to an F5 customer’s online property, please contact that customer to request restoration of your access.

More Information

To exercise your rights with respect to the customer data that F5 processes when providing the Service to a customer, please contact that customer. For more information about F5’s privacy practices, please see the F5 Privacy Notice.