When SHOULDN’T I email F5SIRT@F5.com?
- When you need technical assistance (for example "how do I configure my BIG-IP Local Traffic Manager (LTM), Application Security Manager (ASM), Application Firewall Manager").
- When you’re notifying F5 about vulnerabilities that are public knowledge on AskF5.com or that you’ve learned about via a Security mailing list.
- When you’re asking for help installing a release or a patch that’s been released because of a security advisory.
- When you’re asking about non-security-related issues.
In any of these situations, please contact our technical support team first. If our technical support team recognizes a security issue, they’ll flag and escalate it to the F5 Security Incident Response Team.