Service Provider Essentials

Essential technical services, for operations teams like yours.

Service providers are different.

You have some of the biggest and most complex challenges in the communications world today. You deliver products, services, and solutions that interconnect in unique ways, and your customers’ expectations around security, stability, and speed are incredibly high.

You need targeted support—at a deep level—from experts who understand the challenges faced by service providers and are specialists in the technologies you rely on to succeed.

The F5 Service Provider Essentials technical services program (SPE) offers a specialized level of service designed for, and exclusively available to, our service provider customers in almost every country.

 

Get the Essentials

Dedicated Technical Support

•  Remote technical assistance from a dedicated Service Provider network support team with advanced F5 product and use case knowledge.

•  Support backed by standardized Service Level Agreements.

•  Assigned proactive support for planned maintenance windows.*

•  High urgency incident management with Root Cause Analysis reports* and high urgency rapid case elevation to 3rd tier engineering.

•  Access to software upgrades and updates.

•  Free, self-service resources to help you get answers fast.

 

* Dependent on your program tier.

Add-ons

•  Access to a remote Service Delivery Manager for the largest Service Provider installed bases.**

•  Optional add-ons for advanced RMA replacement.

** Gold tier customers only.

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Standardized Reports and Assessments

•  Quarterly Service Provider Essentials reporting delivered via email.

•  Software version migration bug assessments.*

 

* Dependent on your program tier.

Add-ons

•  Access to a remote Service Delivery Manager for the largest Service Provider installed bases.**

•  Optional add-ons for advanced RMA replacement.

** Gold tier customers only.

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Consulting and Training

•  Remote consulting hours for services such as configuration and basic iRules support.*

•  Service Provider Technical Chalk Talks Training.

•  F5 Training Pass subscriptions for access to the F5 Training Pass remote training catalog.*

 

* Dependent on your program tier.

Add-ons

•  Access to a remote Service Delivery Manager for the largest Service Provider installed bases.**

•  Optional add-ons for advanced RMA replacement.

** Gold tier customers only.

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Our Commitment to Service Providers

Our worldwide customer support organization has achieved ISO 9001:2015 certification, so regardless of which center you contact, you can always expect consistent, professional, high-quality service. Our engineers receive training on core F5 products and service provider-specific technologies, use cases, and needs. And a duty manager is always available, 24/7, to discuss the progress of your request.

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