Bank Leumi is now far better able to defend its business against phishing and malware attacks. Its customers can enjoy all of the convenience of Internet banking, safe in the knowledge that their online transactions are secure.
Safer online banking for customers
As soon as malware or phishing is detected, Bank Leumi is immediately notified via SMS and email and given critical information about the attack. It can then take appropriate and immediate action to protect its online banking customers. Whereas it took the business 60 hours to halt its first phishing incident back in 2008, it can now block threats in minutes using F5 WebSafe.
“Malware and phishing are my two concerns, and F5 WebSafe has been very effective in helping us detect and respond more effectively to these attacks,” says Irim. “Once we receive an alert about a potential phishing threat on our website, we can quickly switch traffic to another server to avoid an attack.”
No inconvenience for online and mobile customers
Many of the competitive products that Bank Leumi evaluated required customers to download security software to their devices, and this was precisely what the bank was trying to avoid. In contrast, neither F5 WebSafe nor F5 MobileSafe requires the installation of software on end user devices. Consequently, Bank Leumi was able to deploy F5 WebSafe easily, in just a matter of days, without any disruption to its customers. What is more, the bank doesn’t have the cost of having to support users with technical issues.
“Most customers choose to bank online or from their mobile device because it’s easier and more convenient,” says Irim. “So in making a decision on what fraud prevention solution to select, I wanted to ensure it required our customers to be involved as little as possible.”
Added security for mobile banking
When F5 MobileSafe goes live it will give Bank Leumi the ability to detect if a mobile device has been jail broken, and it also can match the devices ID against behavioural information to spot suspicious behaviour. “Defending against web fraud is a difficult discipline because customers are often unaware that anything untoward is happening,” says Irim. “MobileSafe should give us the ability to ensure greater integrity of sensitive customer data to protect both them and the Bank.”