POLICIES

Shape AI Fraud Engine (SAFE) Privacy Statement

Effective Date: 1 March 2021

Overview

F5’s Shape AI Fraud Engine (SAFE) (the “Service”) offers a converged solution for application security and fraud mitigation. This Privacy Statement applies to the customer data that the Service uses.

Roles of the Parties

Under the data protection laws of the EU and similar jurisdictions, F5 is a processor of the data about the customer’s users, and the customer is (or acts on behalf of) a controller of such data, to the extent it contains personal data.

Personal Data Processed by the Service

The Service uses JavaScript and other technical means to process the following information about users of the customer’s online properties:

  • Account identifier (such as a username or hashed username);
  • IP address;
  • Data about the user’s browser or device; and
  • Data about the user’s interaction with the browser or device.

The Service is highly customizable, and the processing for any particular customer could involve a variety of additional data points relevant to fraud detection, including specialized data types that are unique to that customer’s business. 

Processing of the Personal Data

The Service analyzes the data and makes a fraud assessment or recommendation for the customer. The customer may then choose to act on that output directly (such as by blocking a transaction) or to consider that output in connection with additional fraud signals that the customer has.  In some implementations of the Service, the customer can use the Service itself to perform the blocking. 

What to Do If Your Access to an Online Property Has Been Blocked

If you believe that the Service has been used to improperly block or restrict your access to an F5 customer’s online property, please contact that customer to request restoration of your access.

More Information

To exercise your rights with respect to the customer data that F5 processes when providing the Service to a customer, please contact that customer. For more information about F5’s privacy practices, please see the F5 Privacy Notice